Quick Answer guide For CS-Cart Cloudkul Platinum Plan

Updated 25 June 2021

https://store.webkul.com/CS-Cart-Cloudkul-Platinum-Plan.html CS-Cart Cloudkul Platinum Plan Guide provides a quick answer to your numerous doubts. With this plan migrate or Setup your CS-Cart eCommerce Store on AWS which helps you to optimize and secure your store with some extra features with Cloudkul Platinum Plan.


  • This installation and optimization plan is exclusive for Linux based Operating systems only.
  • It’s a one-time set-up installation.
  • It’s only a server-side optimization plan.


  • SFTP
  • LAMP
  • PhpMyAdmin With Secure Port
  • SSH
  • SMTP Mail Integration
  • DNS Mapping
  • Website Modification Report
  • SSL Integration
  • AWS Automatic Backup
  • 1 Month Support

SFTP (Secure File Transfer Protocol)

The SFTP allows you to transfer files over SSH File Transfer Protocol (SFTP) using SSH version 2. After authentication, a connection is established between your local system and remote server so you can transfer your data files & directories. It also enables you to resume file transfer if any interruption occurs.

LAMP (Linux, Apache, Mysql & PHP/Python/Perl)

LAMP is an abbreviation for Linux, Apache, MySQL, and PHP. Also, this stack provides a variety of open-source web-based software to deliver high-performance web applications.


PhpMyAdmin is a PHP-based open-source platform developed to administer MySQL over the Network. It supports a variety of operations on MySQL and MariaDB, such as database management, tables, columns, indexes, authorizations, and users, etc.

SSH (Secure Shell)

Generally, it’s a protocol that provides encryption for network services over an unprotected network.

SMTP Mail Integration

SMTP (Simple mail transfer protocol) is an email transmission protocol. Furthermore, through SMTP Integration, we help you to integrate your current email services or new mail services with the specified e-commerce store.

DNS Mapping

In DNS Mapping, we will provide you the feature to map your website with your existing domain. Besides this, DNS Mapping will help you and your customers to access your server easily and efficiently without knowing the IP of your existing server.

 Website Modification Report

We provide a special add-on script in your Linux Server which helps you to detect the hacking attacks on your application end. However, most of the firewalls either work on Port or on IP address and protect the Network traffic accordingly. But Our script detects all the modifications throughout the code of your application and notify the concerned person at the right time.

SSL(Secure Socket Layer) Integration

It is a transport layer protocol that is used to establish a secure connection between server and client. Also, when you visit an SSL integrated website the connection between your browser and the website is secure.

AWS Automatic Backup

Because data is the heart of the enterprise, it’s crucial for you to protect it. Therefore, to protect your organization’s data, you need to implement a data backup and recovery plan for all the servers. Similarly, you can back up the data on your EBS volumes by simply creating a snapshot of it. Additionally, EBS Active snapshots contain all of the information needed to restore your data (from the time the snapshot was taken) to a new EBS volume. 

1 Month Support Period

After the completion of the Server Setup, we will provide a support period of 1 Month to the customer. So that he or she can check and ensure the configuration. Additionally, our Support Period includes the SLA of around 12 to 24 hours and covers only issues regarding the Server Setup and Configuration.


  1. Issues regarding third-party applications or modules are not included in this support.
  2. The mode of Communication is Ticket and Email.

Support Period

Till date, we are providing three kinds of support.

1. Plan Support: In CS-Cart Cloudkul Platinum Plan, we will provide a support period of 1 Month with an SLA of around 12 to 24 hours to the customer. Therefore, the support Period varies according to the Plans. To know more, just click the link- https://cloudkul.com/features/support-period/.

2. Hourly Support: This is a support where you can purchase hours to fix glitches or bugs. In fact, you just have to address concerns with our team. And then buy an Hourly Customization Package. And we’ll start working on your project. Meanwhile, you can purchase different packages. As we are having 10 (basic package hours), 20, 30, and 50 hours packages. Also, you can purchase this additional support via https://store.webkul.com/Hourly-Package-For-Customization.html.

3. Priority Support: This is the priority support which addresses all the crucial issues raised by the client. Also, this support will be provided 24/7. Therefore, you can access this additional support via https://cloudkul.com/contact/. For more information, just check out the below description.

Priority Support

This is the priority support which addresses all the crucial issues raised by the client. Moreover, this support will be provided 24/7. Therefore, the incidents covered by the package are listed below.

Package Types

Name Of the PackageIncident calls provided

Terms and conditions

  1. If the incident is triggered during our non-working hours (19:00 IST-9:30 IST), it would take us a minimum of 2 hours to arrange the services on a non-working day.
  2. The pricing of the P1 plan is based on the fact that the response time will be very less. Since it is a priority or critical issue and also we need to keep the resources handy when in need.


Incidents – Critical issues encountered by the client.

Package – The monthly package which can be purchase by the client. Therefore, this package will include a given number of Incidents “reports” or Incident “calls”. Which the client can make and it will be resolved by the Webkul at a discounted hourly rate.

In addition, if you are interested in this additional support, please visit the link https://cloudkul.com/contact/.


AWS Credentials

We need your AWS credentials and also share do you want us to install it on one of the existing ec2 instance or do you want us to install it on a fresh ec2 instance and rds instance. Furthermore, for fresh setup, we will install EC2 instance on t2.micro instance and RDS on db.t2.micro instance, which can be changed according to the need in the future or as per client choice.

AWS Region

Please let us know in which AWS region do you want us to set up your server. Also, please select your region nearest to your customer.

DNS Credentials

Provide the login details of the account from which you have bought your domain name (ex: Godaddy etc) This would be required to change the Nameservers while DNS mapping in Cloudflare.

Domain Name

We require Domain name of the website for the CS-Cart setup.

SSL Certificates

If you have SSL certificates for your domain name, you can provide us the same, else we can use Cloudflare shared SSL certificates.

SMTP Mail Credentials

We need the SMTP mail credentials. You can either share with us your existing SMTP mail credentials or we can configure and use AWS SES SMTP service.

FAQs (Frequently Asked Questions)

What is CS-Cart Cloudkul Platinum Plan?

We found that most peoples have issues with the speed of their website. So we consider and provide you with a solution. Therefore, we’ve exclusively crafted and delivered the CS-Cart Cloudkul Platinum Plan. In which we use certain techniques to improve the performance of your website and make the site incredibly fast.

Will It Be Useful For My Website?

Of course, it all starts with the speed of the website. For instance, if the speed of your website is fast, you are likely to have higher conversion rates and lower bouncing rates. Similarly, a well-optimized website lets consumers create, sustain, and expand, resulting in productivity and development. Give it a trial to take advantage of its incredible features!

Under This Plan, Can I Choose Another Provider For Cloud Hosting Instead Of AWS?

This package is crafted exclusively for AWS. So it only supports AWS infrastructure.

What Type Of Access/Credentials Do You Need To Start Setting Up The Plan?

We need your AWS, DNS, and SMTP credentials. In addition, we promised you that we will hold all passwords private and once we complete the configuration, we would update it and hand it over to you. We have made your safety a high priority for us.

How Do I Know, If My File Or Services Have Been Altered?

For this, we use tools that will provide you with real-time alerts about your server resources. Therefore, we would establish a common threshold for each and every tool and optimize the tracking component that lets you identify the issue and provide you with the real-time insight to fix or address the key trigger of the issue.

If Errors Arise After The Configuration Period, Is There Any Kind Of Support Offered To Me?

After the Server configuration is completed, we provide a Support Period of 1 Month to our customers. So that they can check and ensure the configuration. Moreover, we mainly address Configuration Setup and Configuration issues (Issues Regarding third party Modules are not included in this support).

How Do We Communicate?

The mode of Communication is Ticket, Email ([email protected]), and Chat.

Thus, If you have any more questions, doubts, and queries, please feel welcome to contact us as we will be happier to help.

Therefore, you just need to create a support ticket here: http://webkul.uvdesk.com/

Thanks For Reading!

In short, we hope it works for you! And during this blog, you have found something valuable.

Category(s) CS-Cart
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