Userguide for Opencart cloudkul silver plan

The aim of this Opencart Cloudkul Silver Plan is to assist you with the Cloudkul Silver Plan to migrate or set up your Opencart eCommerce Store on AWS to optimize and secure your store with some additional features.

Services provided by Opencart cloudkul silver plan –

Analysation for better Performance
Optimization with Super Powerful Tools
Improved and Fast Performance for System
SFTP
LAMP
PhpMyAdmin
SSH
Mail Integration
DNS Mapping

Simple File Transfer Protocol

The entire login session, including password transmission, is encrypted while using SFTP. Therefore, the benefit of the SFTP protocol is that your data remains secure throughout the entire transmission process.

LAMP

LAMP includes Linux, Apache, Mysql & PHP / Python / Perl, and is an immensely common platform for high-performance web application creation and deployment.

PhpMyAdmin

You can build, modify, drop, remove, import, and export MySQL database tables through this software. You can run MySQL queries, optimize, repair, and check tables, change collation, and execute other database management commands.

Secure Shell

You only need to identify yourself for once by using ssh and get secure access to all remote clients by simply adding your public key to the authorized key of the client.

Mail integration

We help you integrate your current email services or new mail services with the specified e-commerce store in the Mail Integration package.

DNS Mapping

We’ll provide you with the DNS Mapping function to link your website to your current domain. We need your DNS panel credentials to map your domain with your website, or if you do not want to share your credentials for security purposes, then we will assist you to do the same for sure.

Noteworthy Points to remember –

This installation and optimization plan is exclusive for Linux based Operating systems only.
It’s a one-time set-up installation.
Support Period of 7 days
And SLA will be 24 hours
Issues Regarding Application or Modules are not included in this support.
The mode of Communication will be Ticket and Email only.

Different Support Facilities –

Module Basis Support

The support period varies with the plan, and for the Opencart Cloudkul Silver Plan, we generally provide a support period of 7 days with an SLA of 24 hours, that will start from that particular day once the setup is completed and all the credentials are provided to the client.

For more details, you can refer to this link – https://cloudkul.com/features/support-period/

Hourly Package For Customization

You can purchase the “Hourly Package For Customization”, where you can buy hours for your customization work. You can buy different packages as we are having 10 (basic package hours), 20, 30, and 50 hours packages.

Refer to this link for more details – https://store.webkul.com/Hourly-Package-For-Customization.html.

Priority Support

After that, We have a “priority support service” that will be provided 24/7, which addresses the critical issues raised by the client and the client will only have to pay for the number of purchased incidents and the amount of time required to solve the critical incident but not for the entire day.

Terminologies –

Incidents – Critical issues encountered by the client.

Package – The monthly package which can be purchased by the client. This package will include a given number of Incidents “reports” or Incident “calls” which client can make and it will be resolved by the Webkul on a discounted hourly rate

Package type and Cost –

Name Of Package	Monthly Cost (USD)	Incident calls provided
Basic	100	1
Silver	200	4
Gold	400	8
Platinum	800	16

For more information about Priority Support, you can contact us – https://cloudkul.com/contact/

To initiate server setup, the below details are required for Opencart cloudkul silver plan-

AWS Credentials – We need your AWS credentials to check existing EC2 and RDS instances or to create fresh EC2 and RDS instances to initiate server setup. For fresh setup, we use EC2 instance – t2.micro instance and RDS instance – db.t2.micro instance, these can be changed as per the further requirements.
AWS Region – Do let us know the AWS Region in which you want us to set up your server, Please select the region which is closest to your clients.
DNS Credential – You need to share your Domain name along with the DNS login details of the account from which you have bought your domain name.
SMTP Credentials – In order to send monitoring reports via emails, we need SMTP mail credentials. You can either share with us your existing SMTP mail credentials or we can configure and use AWS SES SMTP service.

For more queries, you can contact us via – https://webkul.uvdesk.com/en/customer/create-ticket/

FAQs for Opencart cloudkul silver plan

How this Opencart cloudkul silver plan?

Do this Opencart cloudkul silver plan support all cloud computing platforms?

No, This plan is specifically designed for AWS. So it will only support AWS services.

What access do you need to perform the service on my website?

We will require AWS, DNS, SMTP credentials.

How will I get notified if there are any changes made to my file or resources?

We are using tools for this which will provide you the real-time notifications regarding your server resources. We will set up a threshold limit on each and every resource as per the standard and automate the monitoring part which helps you to detect the issue and provide you the real-time experience to troubleshoot or overcome the main cause of the issue.

How can i communicate with you?

The mode of Communication will be Ticket and Email only. To create a ticket, you need to refer this link – https://webkul.uvdesk.com/en/customer/create-ticket/

That’s all about the Opencart cloudkul silver plan.

Need Support?

Thank You for reading this Blog!

Hope you like this blog. To get further more interesting blogs, keep in touch with us. If you need any kind of support, simply raise a ticket at https://webkul.uvdesk.com/en/.

For further help or query, please contact us or raise a ticket.

Category(s) AWS cloud ecommerce Security