Odoo Cloudkul Gold Plan Guide for addressing the queries

This Odoo Cloudkul Gold Plan (https://store.webkul.com/Odoo-Cloudkul-Gold-Plan.html) User Guide is meant for the eradication of consumer queries. Odoo Cloudkul Gold Plan offers “Multi-Server Architecture” Setup. In this architecture, the Odoo server will be installed on AWS EC2 instance and the PostgreSQL database will be managed by AWS RDS service. Both EC2 instance and RDS instance will be under a VPC.

Note:

  1. This installation and optimization plan is exclusive for Linux based Operating systems only.
  2. It’s a one-time set-up installation.

Features

  • Analysation for better Performance
  • Optimization with Super Powerful Tools
  • Improved and Fast Performance for System
  • SSH
  • PostgreSQL Server
  • Nginx For SSL Termination
  • Odoo Server

SSH (Secure Shell): It’s a protocol that provides encryption for network services over an unprotected network.

PostgreSQL Server: PostgreSQL is one of the most used, open-source object-relational database systems. It comes with reliability, data integrity, and correctness due to the high-end active development and a proven architecture.

Nginx For SSL(Secure Socket Layer) TerminationIt is a transport layer protocol that is used to establish a secure connection between server and client. Also, when you visit an SSL integrated website the connection between your browser and the website is secure.

Odoo Server: Odoo server contains all of the enterprise logic and ensures that Odoo runs optimally. Besides this, one layer of the server is dedicated to communicate and interface with the PostgreSQL database, the ORM engine. Another layer that allows communications between the server and a web browser, the Web layer.

Note:

  1. Issues regarding third-party applications or modules are not included in this support.
  2. The mode of Communication is Ticket and Email.

Support Period

Till date, we are providing three kinds of support.

1. Plan Support: In Odoo Cloudkul Gold Plan, we will provide a support period of 15 days with an SLA of 18 hours to the customer. The support Period varies according to the Plans. To know more, just click the link- https://cloudkul.com/features/support-period/.

2. Hourly Support: This is a support where you can purchase hours to fix glitches or bugs. You just have to address concerns with our team. And then buy an Hourly Customization PackageAnd we’ll start working on your project. Meanwhile, you can purchase different packages. As we are having 10 (basic package hours), 20, 30, and 50 hours packages. Also, you can purchase this additional support via https://store.webkul.com/Hourly-Package-For-Customization.html.

3. Priority Support: This is the priority support which addresses all the crucial issues raised by the client. Also, this support will be provided 24/7You can access this additional support via https://cloudkul.com/contact/. For more information, just check out the below description.

Priority Support

This is the priority support which addresses all the crucial issues raised by the client. This support will be provided 24/7. Therefore, the incidents covered by the package are listed below.

Package Types

Name Of PackageIncident calls provided
Basic1
Silver4
Gold8
Platinum16

Terms and conditions

  1. If the incident is triggered during our non-working hours (19:00 IST-9:30 IST), it would take us a minimum of 2 hours to arrange the services on a non-working day.
  2. The pricing of the P1 plan is based on the fact that the response time will be very less. Since it is a priority or critical issue and also we need to keep the resources handy when in need.

Terminologies

Incidents – Critical issues encountered by the client.

Package – The monthly package which can be purchase by the client. Therefore, this package will include a given number of Incidents “reports” or Incident “calls”. Which the client can make and it will be resolved by the Webkul at a discounted hourly rate.

Please visit the link  https://cloudkul.com/contact/ if you want this additional support.

Prerequisites

AWS credentials

We need your AWS credentials and also share do you want us to install it on one of the existing ec2 instance or do you want us to install it on a fresh ec2 instance and rds instance. For fresh setup, we will install EC2 instance on t2.micro instance and RDS on db.t2.micro instance, which can be changed according to the need in the future or as per client choice.

AWS region

Please let us know in which AWS region do you want us to set up your server. Please select your region nearest to your customer.

CDN integration

For CDN integration, Which one would you prefer, Cloudflare or AWS Cloudfront? Generally, we prefer Cloudflare as it acts as a DNS panel, CDN, application firewall, and can provide SSL termination. Also, you can create an account on Cloudflare and share with us the login credentials. Therefore, we will register your website on Cloudflare and migrate your nameservers from the existing DNS panel to Cloudflare.

DNS Credentials

Provide the login details of the account from which you have bought your domain name (ex: Godaddy etc) This would be required to change the Nameservers while DNS mapping in Cloudflare.

Domain name

We require Domain name of the website for the Odoo setup.

SSL certificates

If you have SSL certificates for your domain name, you can provide us the same, else we can use Cloudflare shared SSL certificates (only if you choose Cloudflare CDN).

SMTP mail credentials

We need the SMTP mail credentials. You can either share with us your existing SMTP mail credentials or we can configure and use AWS SES SMTP service.

FAQs (Frequently Asked Questions)

What is Odoo Cloudkul Gold Plan ?

We’ve exclusively crafted and delivered the Odoo Cloudkul Gold Plan with some extra features respectively. This plan offers a “One-Server Two-tier Architecture” Setup. In this architecture, the Odoo server and PostgreSQL database server will be installed on the AWS EC2 instance.

Is it will be useful for my website?

We can help you to set up your Odoo store on the AWS cloud with world-class services. To increase the efficiency and availability of your website.

Under this plan, can i choose another provider for cloud hosting instead of AWS?

This package is crafted exclusively for AWS. So it only supports AWS infrastructure.

What type of access/credentials do you need to start setting up the plan?

We need your AWS, CDN, DNS, and SMTP Mail credentials. In addition, we promised you that we will hold all passwords private. And once we complete the configuration, we would update it and hand it over to you. We have made your safety a high priority for us.

If errors arise after the configuration period, are there any kind of support offered to me?

After the Server configuration, we provide a Support Period of 15 days to our customers. So that they can check and ensure the configuration. We mainly address Configuration Setup and Configuration issues. Furthermore, issues Regarding third party Modules are not included in this support. After that, you can purchase our additional support as mentioned above.

How do we communicate?

Mode of Communication are Ticket, Email and Chat.

If you have any additional questions, doubts, and queries, please feel welcome to contact us as we will be happier to help.

Kindly, create a support ticket here : http://webkul.uvdesk.com/.

Thanks For Reading!

We hope it works for you! And during this blog, you have found something valuable.

In case of any help or query, please contact us or raise a ticket.

Category(s) Odoo
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