Guide to resolve concerns about the Odoo Cloudkul Silver Plan

This User Guide is meant to eradicate customer’s doubts about the Odoo Cloudkul Silver Plan. This plan (https://store.webkul.com/Odoo-Cloudkul-Silver-Plan.html) offers a “One-Server Two-tier Architecture” Setup. In this architecture, the Odoo server and PostgreSQL database server will be installed on the AWS EC2 instance.

Note:

  1. This installation and optimization plan is exclusive for Linux based Operating systems only.
  2. It’s a one-time set-up installation.

Features

  • Analysation for better Performance
  • Optimization with Super Powerful Tools
  • Improved and Fast Performance for System
  • SSH
  • PostgreSQL Server
  • Nginx For SSL Termination
  • Odoo Server

SSH (Secure Shell): It’s a protocol that provides encryption for network services over an unprotected network.

PostgreSQL Server: PostgreSQL is one of the most used, open-source object-relational database systems. It comes with reliability, data integrity, and correctness due to the high-end active development and a proven architecture.

Nginx For SSL(Secure Socket Layer) Termination: It is a transport layer protocol that is used to establish a secure connection between server and client. Also, when you visit an SSL integrated website the connection between your browser and the website is secure.

 Odoo Server: Odoo server contains all of the enterprise logic and ensures that Odoo runs optimally. Besides this, one layer of the server is dedicated to communicate and interface with the PostgreSQL database, the ORM engine. Another layer allows communications between the server and a web browser, the Web layer.

Note:

  1. Issues regarding third-party applications or modules are not included in this support.
  2. The mode of Communication is Ticket and Email.

Support Period

Till date, we are providing three kinds of support.

1. Plan Support: In Odoo Cloudkul Silver Plan, we will provide a support period of 7 days with an SLA of 24 hours to the customer. The support Period varies according to the Plans. To know more, just click the link- https://cloudkul.com/features/support-period/.

2. Hourly Support: This is a support where you can purchase hours to fix glitches or bugs. You just have to address concerns with our team. And then buy an Hourly Customization Package. And we’ll start working on your project. Meanwhile, you can purchase different packages. As we are having 10 (basic package hours), 20, 30, and 50 hours packages. Also, you can purchase this additional support via https://store.webkul.com/Hourly-Package-For-Customization.html.

3. Priority Support: This is the priority support which addresses all the crucial issues raised by the client. Also, this support will be provided 24/7You can access this additional support via https://cloudkul.com/contact/. For more information, just check out the below description.

Priority Support

This is the priority support which addresses all the crucial issues raised by the client. This support will be provided 24/7. Therefore, the incidents covered by the package are listed below.

Package Types

Name Of PackageIncident calls provided
Basic1
Silver4
Gold8
Platinum16

Terms and conditions

  1. If the incident is triggered during our non-working hours (19:00 IST-9:30 IST), it would take us a minimum of 2 hours to arrange the services on a non-working day.
  2. The pricing of the P1 plan is based on the fact that the response time will be very less. Since it is a priority or critical issue and also we need to keep the resources handy when in need.

Terminologies

Incidents – Critical issues encountered by the client.

Package – The monthly package which can be purchase by the client. Therefore, this package will include a given number of Incidents “reports” or Incident “calls”. Which the client can make and it will be resolved by the Webkul at a discounted hourly rate.

If you are interested in this additional support, please visit the link https://cloudkul.com/contact/.

Required Credentials

AWS credentials:

We need your AWS credentials and also share do you want us to install it on one of the existing ec2 instance or do you want us to install it on a fresh ec2 instance and rds instance. For fresh setup, we will install EC2 instance on t2.micro instance and RDS on db.t2.micro instance, which can be changed according to the need in the future or as per client choice.

AWS region:

Please let us know in which AWS region do you want us to set up your server. Please select your region nearest to your customer.

DNS Credentials:

Provide the login details of the account from which you have bought your domain name (ex: Godaddy etc) This would be required to change the Nameservers while DNS mapping in Cloudflare.

Domain name:

We require Domain name of the website for the Odoo setup.

FAQs (Frequently Asked Questions)

What is Odoo Cloudkul Silver Plan ?

We’ve exclusively crafted and delivered the Odoo Cloudkul Silver Plan with some extra features respectively. This plan offers a “One-Server Two-tier Architecture” Setup. In this architecture, the Odoo server and PostgreSQL database server will be installed on the AWS EC2 instance.

Is it will be useful for my website?

We can help you to set up your Odoo store on the AWS cloud with world-class services. To increase the efficiency and availability of your website.

Under this plan, can i choose another provider for cloud hosting instead of AWS?

This package is crafted exclusively for AWS. So it only supports AWS infrastructure.

What type of access/credentials do you need to start setting up the plan?

We need your AWS, and DNS credentials. In addition, we promised you that we will hold all passwords private. And once we complete the configuration, we would update it and hand it over to you. We have made your safety a high priority for us.

If errors arise after the configuration period, is there any kind of support offered to me?

After the Server configuration, we provide a Support Period of 7 days to our customers. So that they can check and ensure the configuration. We mainly address Configuration Setup and Configuration issues. Furthermore, issues Regarding third party Modules are not included in this support. After that, you can purchase our additional support as mentioned above.

How do we communicate?

Mode of Communication are Ticket, Email and Chat.

If you have any additional questions, doubts, and queries, please feel welcome to contact us as we will be happier to help.

Kindly, create a support ticket here : http://webkul.uvdesk.com/.

Thanks For Reading!

We hope it works for you! And during this blog, you have found something valuable.

In case of any help or query, please contact us or raise a ticket.

Category(s) Odoo
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