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After the completion of Server Setup we will provide the limited period Support to the customer so that he or she can check and ensure the configuration. Our Support Period includes the SLA of around 12 to 24 Hours and covers only issues regarding the Server Setup and Configuration (Issues Regarding Application or Modules are not included in this support). Support Period vary according to the Plans, details are given below-:
1 -: Silver Plan
Support Period of 7 days.
SLA will be 24 hours.
Mode of Communication are Ticket and Email
2 -: Gold Plan
Support Period of 15 days.
SLA will be 18 Hours.
Mode of Communication are Ticket and Email
3 -: Platinum Plan
Support Period of 30 days.
SLA will be 12 Hours.
Mode of Communication are Ticket, Email and Chat.
4 -: Enterprize Plan
For Support Period, Mode of Communication and SLA Contact -: http://cloudkul.com/contact/
5-: Speed and Security Optimized Hosting Plan
Support Period of 30 days.
SLA will be 12 Hours.
Mode of Communication are Ticket, Email and Chat.
Note -: For Monthly, Quarterly, Half-Yearly and Yearly Support Plan Contact Us.
