{"id":8617,"date":"2020-10-28T11:33:08","date_gmt":"2020-10-28T11:33:08","guid":{"rendered":"https:\/\/cloudkul.com\/blog\/?p=8617"},"modified":"2020-12-30T11:19:35","modified_gmt":"2020-12-30T11:19:35","slug":"guide-for-odoo-cloudkul-silver-plan","status":"publish","type":"post","link":"https:\/\/cloudkul.com\/blog\/guide-for-odoo-cloudkul-silver-plan\/","title":{"rendered":"Guide to resolve concerns about the Odoo Cloudkul Silver Plan"},"content":{"rendered":"\n<p>This User Guide is meant to eradicate customer&#8217;s doubts about the<strong> Odoo Cloudkul Silver Plan.<\/strong> This plan <strong>(<a href=\"https:\/\/store.webkul.com\/Odoo-Cloudkul-Silver-Plan.html\">https:\/\/store.webkul.com\/Odoo-Cloudkul-Silver-Plan.html<\/a>)<\/strong> offers a &#8220;One-Server Two-tier Architecture&#8221; Setup. In this architecture, the Odoo server and PostgreSQL database server will be installed on the AWS EC2 instance.<\/p>\n\n\n\n<p><strong><em><span style=\"color:#8f0410\" class=\"has-inline-color\">Note<\/span><span style=\"color:#840711\" class=\"has-inline-color\">:<\/span><\/em><\/strong><\/p>\n\n\n\n<ol><li><span style=\"color:#6a6c6d\" class=\"has-inline-color\"><strong><em>This installation and optimization plan is exclusive for Linux based Operating systems only.<\/em><\/strong><\/span><\/li><li><span style=\"color:#6a6c6d\" class=\"has-inline-color\"><strong><em>It\u2019s a one-time&nbsp;set-up installation.<\/em><\/strong><\/span><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span class=\"has-inline-color has-black-color\">Features<\/span><\/strong><\/h2>\n\n\n\n<ul><li>Analysation for better Performance<\/li><li>Optimization with Super Powerful Tools<\/li><li>Improved and Fast Performance for System<\/li><li>SSH<\/li><li>PostgreSQL Server<\/li><li>Nginx For SSL Termination<\/li><li>Odoo Server<\/li><\/ul>\n\n\n\n<p><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/cloudkul.com\/features\/ssh\/\" target=\"_blank\">SSH<\/a><\/strong>&nbsp;<strong><em>(Secure Shell):&nbsp;<\/em><\/strong>It\u2019s a protocol that provides encryption for network services over an unprotected network.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/cloudkul.com\/features\/postgresql\/\" target=\"_blank\" rel=\"noreferrer noopener\">PostgreSQL Server<\/a>:<\/strong> PostgreSQL is one of the most used, open-source object-relational database systems. It comes with reliability, data integrity, and correctness due to the high-end active development and a proven architecture.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/cloudkul.com\/features\/nginx-ssl-termination\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nginx For SSL(Secure Socket Layer) Termination<\/a>: <\/strong>It is a transport layer protocol that is used to establish a secure connection between server and client. Also, when you visit an SSL integrated website the connection between your browser and the website is secure. <\/p>\n\n\n\n<p>&nbsp;<strong><a href=\"https:\/\/cloudkul.com\/features\/odoo-server\/\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo Server<\/a>:<\/strong> Odoo server contains all of the enterprise logic and ensures that Odoo runs optimally. Besides this, one layer of the server is dedicated to communicate and interface with the PostgreSQL database, the ORM engine. Another layer allows communications between the server and a web browser, the Web layer.<\/p>\n\n\n\n<p><strong><em><span style=\"color:#8f0410\" class=\"has-inline-color\">Note<\/span>:<\/em><\/strong><\/p>\n\n\n\n<ol><li><span style=\"color:#6a6c6d\" class=\"has-inline-color\"><strong><em>Issues regarding third-party applications or modules are not included in this support.<\/em><\/strong><\/span><\/li><li><span style=\"color:#6a6c6d\" class=\"has-inline-color\"><strong><em>The mode of Communication is Ticket and Email.<\/em><\/strong><\/span><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span class=\"has-inline-color has-black-color\">Support Period<\/span><\/strong><\/h2>\n\n\n\n<p>Till date, we are providing three kinds of support.<\/p>\n\n\n\n<p><strong>1. Plan Support:<\/strong>&nbsp;In Odoo Cloudkul Silver Plan, we will provide a support period of&nbsp;<strong><span style=\"color:#6a6c6d\" class=\"has-inline-color\">7 days<\/span><\/strong>&nbsp;with an<span style=\"color:#6a6c6d\" class=\"has-inline-color\">&nbsp;<strong>SLA of 24 hours<\/strong><\/span>&nbsp;to the customer. The support Period varies according to the Plans. To know more, just click the link-&nbsp;<strong><a rel=\"noreferrer noopener\" href=\"https:\/\/cloudkul.com\/features\/support-period\/\" target=\"_blank\">https:\/\/cloudkul.com\/features\/support-period\/<\/a><\/strong>.<\/p>\n\n\n\n<p><strong>2. Hourly Support:<\/strong>&nbsp;This is a support where you can purchase hours to fix glitches or bugs. You just have to address concerns with our team. And then buy an&nbsp;<strong><span style=\"color:#6a6c6d\" class=\"has-inline-color\">Hourly Customization Package.<\/span>&nbsp;<\/strong>And we\u2019ll start working on your project. Meanwhile, you can purchase&nbsp;<strong><span style=\"color:#6a6c6d\" class=\"has-inline-color\">different packages. As we are having 10 (basic package hours), 20, 30, and 50 hours packages.<\/span><\/strong>&nbsp;Also, you can&nbsp;<strong><span style=\"color:#6a6c6d\" class=\"has-inline-color\">purchase this additional support via<\/span><\/strong>&nbsp;<strong><a rel=\"noreferrer noopener\" href=\"https:\/\/store.webkul.com\/Hourly-Package-For-Customization.html\" target=\"_blank\">https:\/\/store.webkul.com\/Hourly-Package-For-Customization.html<\/a><\/strong>.<\/p>\n\n\n\n<p><strong>3. Priority Support:<\/strong>&nbsp;This is the priority support which addresses all the&nbsp;<span style=\"color:#6a6c6d\" class=\"has-inline-color\"><strong>crucial issues raised by the client<\/strong>.<\/span> Also, this support will be provided<strong>&nbsp;<span style=\"color:#6a6c6d\" class=\"has-inline-color\">24\/7<\/span><\/strong>.&nbsp;<strong><span style=\"color:#6a6c6d\" class=\"has-inline-color\">You can access this additional support via<\/span><\/strong>&nbsp;<strong><a rel=\"noreferrer noopener\" href=\"https:\/\/cloudkul.com\/contact\/\" target=\"_blank\">https:\/\/cloudkul.com\/contact\/<\/a><\/strong>. For more information, just check out the below description.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Priority Support<\/strong><\/h3>\n\n\n\n<p>This is the priority support which addresses all the&nbsp;<strong>crucial issues raised by the client<\/strong>. This support will be provided<strong>&nbsp;24\/7<\/strong>. Therefore, the incidents covered by the package are listed below.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"color:#6a6c6d\" class=\"has-inline-color\">Package Types<\/span><\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Name Of Package<\/strong><\/td><td><strong>Incident calls provided<\/strong><\/td><\/tr><tr><td><strong>Basic<\/strong><\/td><td>1<\/td><\/tr><tr><td><strong>Silver<\/strong><\/td><td>4<\/td><\/tr><tr><td><strong>Gold<\/strong><\/td><td>8<\/td><\/tr><tr><td><strong>Platinum<\/strong><\/td><td>16<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"color:#6a6c6d\" class=\"has-inline-color\">Terms and conditions<\/span><\/h4>\n\n\n\n<ol><li>If the incident is triggered during our non-working hours (19:00 IST-9:30 IST), it would take us a minimum of 2 hours to arrange the services on a non-working day.<\/li><li>The pricing of the P1 plan is based on the fact that the response time will be very less. Since it is a priority or critical issue and also we need to keep the resources handy when in need.<\/li><\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"color:#6a6c6d\" class=\"has-inline-color\">Terminologies<\/span><\/h4>\n\n\n\n<p><strong>Incidents \u2013&nbsp;<\/strong>Critical issues encountered by the client.<\/p>\n\n\n\n<p><strong>Package \u2013&nbsp;<\/strong>The monthly package which can be purchase by the client. Therefore, this package will include a given number of Incidents \u201creports\u201d or Incident \u201ccalls\u201d. Which the client can make and it will be resolved by the Webkul at a discounted hourly rate.<\/p>\n\n\n\n<p>If you are interested in this additional support, please visit the link&nbsp;<strong><a rel=\"noreferrer noopener\" href=\"https:\/\/cloudkul.com\/contact\/\" target=\"_blank\">https:\/\/cloudkul.com\/contact\/<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"has-inline-color has-black-color\">Required Credentials<\/span> <\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span class=\"has-inline-color has-black-color\">AWS credentials:<\/span><\/strong><\/h4>\n\n\n\n<p>We need your AWS credentials and also share do you want us to install it on one of the existing ec2 instance or do you want us to install it on a fresh ec2 instance and rds instance. For fresh setup, we will install EC2 instance on t2.micro instance and RDS on db.t2.micro instance, which can be changed according to the need in the future or as per client choice.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span class=\"has-inline-color has-black-color\">AWS region:<\/span><\/strong><\/h4>\n\n\n\n<p>Please let us know in which AWS region do you want us to set up your server. Please select your region nearest to your customer.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"has-inline-color has-black-color\"><strong>DNS Credentials<\/strong>:<\/span><\/h4>\n\n\n\n<p>Provide the login details of the account from which you have bought your domain name (ex: Godaddy etc) This would be required to change the Nameservers while DNS mapping in Cloudflare.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span class=\"has-inline-color has-black-color\">Domain name:<\/span><\/strong><\/h4>\n\n\n\n<p>We require Domain name of the website for the Odoo setup.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span class=\"has-inline-color has-black-color\">FAQs (Frequently Asked Questions)<\/span><\/strong><\/h2>\n\n\n\n<p><strong>What is Odoo Cloudkul Silver Plan<\/strong>&nbsp;<strong>?<\/strong><\/p>\n\n\n\n<p>We\u2019ve exclusively crafted and delivered the Odoo Cloudkul Silver Plan with some extra features respectively. This plan offers a &#8220;One-Server Two-tier Architecture&#8221; Setup. In this architecture, the Odoo server and PostgreSQL database server will be installed on the AWS EC2 instance.<\/p>\n\n\n\n<p><strong>Is it will be useful for my website?<\/strong><\/p>\n\n\n\n<p>We can help you to set up your Odoo store on the AWS cloud with world-class services. To increase the efficiency and availability of your website.<\/p>\n\n\n\n<p><strong>Under this plan, can i choose another provider for cloud hosting instead of AWS?<\/strong><\/p>\n\n\n\n<p>This package is crafted exclusively for AWS. So it only supports AWS infrastructure.<\/p>\n\n\n\n<p><strong>What type of access\/credentials do you need to start setting up the plan?<\/strong><\/p>\n\n\n\n<p>We need your AWS, and DNS credentials. In addition, we promised you that we will hold all passwords private. And once we complete the configuration, we would update it and hand it over to you. We have made your safety a high priority for us.<\/p>\n\n\n\n<p><strong>If errors arise after the configuration period, is there any kind of support offered to me?<\/strong><\/p>\n\n\n\n<p>After the Server configuration, we provide a Support Period of 7 days to our customers. So that they can check and ensure the configuration. We mainly address Configuration Setup and Configuration issues. Furthermore, issues Regarding third party Modules are not included in this support. After that, you can purchase our additional support as mentioned above.<\/p>\n\n\n\n<p><strong>How do we communicate?<\/strong><\/p>\n\n\n\n<p>Mode of Communication are Ticket, Email and Chat.<\/p>\n\n\n\n<p><strong><span style=\"color:#505455\" class=\"has-inline-color\">If you have any additional questions, doubts, and queries, please feel welcome to contact us as we will be happier to help.<\/span><\/strong><\/p>\n\n\n\n<p>Kindly, create a support ticket here :&nbsp;<strong><u><a rel=\"noreferrer noopener\" href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\">http:\/\/webkul.uvdesk.com\/<\/a><\/u><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Thanks For Reading!<\/strong><\/h2>\n\n\n\n<p>We hope it works for you! And during this blog, you have found something valuable.<\/p>\n\n\n\n<p><em><strong>In case of any help or query, please<\/strong>&nbsp;<a href=\"https:\/\/cloudkul.com\/contact\/\"><strong>contact<\/strong><\/a>&nbsp;<strong>us or raise a<\/strong>&nbsp;<strong><a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\">ticket<\/a>.<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This User Guide is meant to eradicate customer&#8217;s doubts about the Odoo Cloudkul Silver Plan. <a class=\"text-primary\" title=\"read more\" href=\"https:\/\/cloudkul.com\/blog\/guide-for-odoo-cloudkul-silver-plan\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":31,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[444],"tags":[16,3,178,90,211,445,446,440,447,556],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - 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