{"id":20000,"date":"2025-06-18T12:23:15","date_gmt":"2025-06-18T12:23:15","guid":{"rendered":"https:\/\/cloudkul.com\/blog\/?p=20000"},"modified":"2025-06-26T06:17:19","modified_gmt":"2025-06-26T06:17:19","slug":"uvdesk-ami-installer-user-guide","status":"publish","type":"post","link":"https:\/\/cloudkul.com\/blog\/uvdesk-ami-installer-user-guide\/","title":{"rendered":"UVDESK AMI Installer \u2013 User Guide"},"content":{"rendered":"\n<p>Easily set up <a href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk<\/a> \u2014 the open-source helpdesk system designed to reduce the workload of support representatives and streamline the entire support process \u2014 using our pre-configured AMI on AWS EC2.<\/p>\n\n\n\n<p>This Uvdesk AMI walks you through using the Uvdesk auto-installer script ( setup.sh &amp; domain.sh ) to deploy a Uvdesk site with Apache, MySQL, and SSL on an AWS EC2 instance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Prerequisites&nbsp;For UVdesk AMI Installer<\/strong><\/h2>\n\n\n\n<p>This AMI comes pre-configured with all the required software and the UVdesk source code.<br><strong>To get started smoothly<\/strong>, make sure the following prerequisites are met.<\/p>\n\n\n\n<ul>\n<li>You launch the EC2 instance using the Uvdesk AMI.<\/li>\n\n\n\n<li>Launch an EC2 instance using the UVdesk AMI (t3.medium or higher is required).<\/li>\n\n\n\n<li>The setup script is available at: \/root\/setup.sh.<\/li>\n\n\n\n<li>The system has already placed the Uvdesk source code under: \/var\/www\/html\/<\/li>\n\n\n\n<li>Allows ports 80 &amp; 443 open to all in AWS Security group.<\/li>\n\n\n\n<li>Allows port 22 open only to your system IP in the AWS Security group.<\/li>\n\n\n\n<li>Change the permission of the pem file: chmod 400 &lt;pem file&gt;.<\/li>\n\n\n\n<li><strong>DNS:<\/strong>&nbsp;Your domain must point to the EC2 public IP (A record set)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong style=\", sans-serif;font-size: revert;text-transform: capitalize;margin: 0px;padding: 0px\">Installation Steps<\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>First<\/strong>, SSH into the server.<\/h3>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">ssh -i pem-file ubuntu@server-ip<\/pre>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Untitled-design.png\"><img loading=\"lazy\" decoding=\"async\" width=\"884\" height=\"529\" src=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Untitled-design.png\" alt=\"Untitled-design\" class=\"wp-image-20011\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Next<\/strong>, switch to the root user.<\/h3>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">sudo -i<\/pre>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-17-55-11.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1012\" height=\"193\" src=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-17-55-11.png\" alt=\"Screenshot-from-2025-06-16-17-55-11\" class=\"wp-image-20012\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Then, execute the setup.sh script.<\/h3>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">bash setup.sh<\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-18-01-58.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"188\" src=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-18-01-58-1024x188.png\" alt=\"Screenshot-from-2025-06-16-18-01-58\" class=\"wp-image-20015\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>After that<\/strong>, provide the database name, username, and password<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-18-05-51.png\"><img loading=\"lazy\" decoding=\"async\" width=\"985\" height=\"230\" src=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-18-05-51.png\" alt=\"Screenshot-from-2025-06-16-18-05-51\" class=\"wp-image-20018\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Finally<\/strong>, run the script to configure Apache virtual host and enable SSL.<\/h3>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">bash domain.sh<\/pre>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-18-19-11.png\"><img loading=\"lazy\" decoding=\"async\" width=\"816\" height=\"155\" src=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-18-19-11.png\" alt=\"Screenshot-from-2025-06-16-18-19-11\" class=\"wp-image-20026\" style=\"width:840px;height:auto\"\/><\/a><\/figure>\n\n\n\n<p>Wait for a few minutes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-19-28-11.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"508\" src=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-19-28-11-1024x508.png\" alt=\"Screenshot-from-2025-06-16-19-28-11\" class=\"wp-image-20055\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Visit the domain in your browser to proceed with the UVdesk configuration.<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-19-29-40.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"535\" src=\"https:\/\/cloudkul.com\/blog\/wp-content\/uploads\/2025\/06\/Screenshot-from-2025-06-16-19-29-40-1024x535.png\" alt=\"Screenshot-from-2025-06-16-19-29-40\" class=\"wp-image-20056\"\/><\/a><\/figure>\n\n\n\n<p>For guidance on configuring UVdesk, please refer to the <a href=\"https:\/\/www.uvdesk.com\/en\/blog\/installation-open-source-helpdesk-uvdesk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Blog<\/a>.<\/p>\n\n\n\n<p>Need Support?<br>Thank you for reading this Blog!<\/p>\n\n\n\n<p>To stay updated, keep in touch with us for our latest blogs. If you need any kind of support, simply raise a ticket at <a href=\"https:\/\/webkul.uvdesk.com\/en\/.\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/webkul.uvdesk.com\/en\/.<\/a><\/p>\n\n\n\n<p>If you need assistance, <strong>alternatively<\/strong>, you can raise a ticket or contact us directly.<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Easily set up UVdesk \u2014 the open-source helpdesk system designed to reduce the workload of <a class=\"text-primary\" title=\"read more\" href=\"https:\/\/cloudkul.com\/blog\/uvdesk-ami-installer-user-guide\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":59,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast 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